Privacy Policy

1. Who we are

SoulScan is operated by Travel Growth AI in Gatineau, Quebec, Canada. This Privacy Policy explains how we handle personal information when you visit our websites, create or use a SoulScan account, complete an assessment, communicate with us, or consent to receive text messages.

2. Information we collect

• Identity and contact information, including your name, business email, telephone number, company, role and location.
• Account and workspace information, including login, organization, subscription, permission and support records.
• Business and relationship information you provide, including objectives, ideal-customer information, campaign preferences, communications and uploaded materials.
• Assessment and inference information, which may include communication preferences, behavioural signals, relationship context and psychometric-style insights generated from information you choose to provide. These insights are probabilistic and should not be treated as clinical, medical or employment assessments.
• Technical information, including IP address, browser, device, timestamps, page activity, cookies, authentication and security logs.
• Consent records, including the telephone number, consent language, consent category, source page, timestamp and subsequent opt-out requests.

3. How we use information

• Provide, secure and improve SoulScan services and authenticated workspaces.
• Prepare relationship intelligence, recommendations, content and next-step options for human review.
• Respond to inquiries, coordinate appointments, provide requested support and deliver service notices.
• Send promotional SMS or other marketing communications only when the required consent exists.
• Detect misuse, investigate incidents, maintain audit records and meet legal or regulatory obligations.
• Measure product performance using aggregated or de-identified information where appropriate.

4. AI-assisted processing and human control

SoulScan may use artificial intelligence to organize evidence, identify patterns and prepare recommendations. Automated outputs can be incomplete or incorrect. Consequential actions—including external communications, publishing, purchases, contracts, permissions, payments and irreversible changes—remain subject to the applicable user or operator approval process. We do not represent inferred personality or psychometric information as certain fact.

5. SMS communications and consent

When you separately opt in to SMS, SoulScan by Travel Growth AI may send the categories of messages you selected. Transactional messages can include requested responses, service updates, assessment notices, appointment coordination and support. Optional promotional messages can include relevant offers or service announcements. Message frequency varies and message and data rates may apply. Consent to marketing is not a condition of purchase. Reply STOP to unsubscribe or HELP for assistance.

Mobile information and SMS consent records are used to provide the requested messaging service and demonstrate consent. We do not sell mobile information or share SMS consent with third parties for their independent marketing purposes. Service providers may process messaging data only to deliver and protect the service on our behalf.

6. When we share information

We may share information with contracted infrastructure, hosting, authentication, analytics, customer-management, communications and payment providers that support SoulScan. We may also disclose information when required by law, to protect users or the service, in connection with a corporate transaction, or at your direction. Providers are expected to use information only for the contracted purpose and apply appropriate safeguards.

7. International processing and retention

Our providers may process information in Canada, the United States or other jurisdictions where they operate. Those jurisdictions may have different privacy laws. We retain information only as long as reasonably needed for the purposes described here, contractual obligations, consent evidence, security, dispute resolution and legal requirements. Retention periods vary by record type.

8. Security

We use administrative, technical and organizational safeguards designed to protect information, including access controls, tenant separation, logging and secure transmission where supported. No system can guarantee absolute security. Please notify us promptly if you believe your account or information has been compromised.

9. Your choices and rights

Depending on your location, you may request access, correction, deletion, portability or restriction of personal information, withdraw consent, or object to certain processing. We may need to verify your identity before completing a request. Withdrawing consent does not affect processing already lawfully completed. You can unsubscribe from promotional SMS by replying STOP and can contact us about other preferences.

10. Cookies and third-party links

SoulScan may use essential cookies and similar technologies for authentication, security, preferences and service performance. Third-party websites and integrations have their own privacy practices, and this policy does not govern them.

11. Children

SoulScan is intended for business users and is not directed to children under 16. We do not knowingly collect personal information from children. Contact us if you believe a child has provided information to the service.

12. Changes and contact

We may update this policy as the service, providers or legal requirements change. We will post the revised policy with a new effective date and provide additional notice when appropriate. Privacy questions and requests can be sent to icareduplessy@travelgrowth.ai. SoulScan is operated by Travel Growth AI, Gatineau, Quebec, Canada.